On average businesses lose 20%-30% of their revenue yearly due to inefficiencies. The most common reason for this is a result of data or process silos. A digital approach to reinvent the way you do business and the breaking down of traditional silos can unlock the true potential of your assets and enable growth.
Business process re-engineering or BPR is the process of evaluating and adopting a new value system to service organisational activities. Generally, this is done in several layers, with the end objective being to eliminate unproductive activities in the organisation.
Documenting and drawing of existing business processes. Process maps identify bottlenecks, duplicate processes and delays. Process mapping also allows an organisation to clearly define responsibilities and tracking metrics.
Improving existing business processes with an organisation with the aim of creating new standards of work and methods to track and evaluate process performance.
Utilising technology to execute recurring tasks within a process where manual intervention or oversight is not required. This is done to minimise cost, streamline processes and to deliver overall business efficiency by allocating human resources to higher value tasks.
The ongoing activity of reviewing and analysing the performance of business processes to identify successes and issues. Monitoring is a critical part of the business process management lifecycle.
Most businesses fall into a trap of accepting the status quo. They setup processes and procedures at the start and keep bolting on processes along the way. To make things worse when new people join the organization, processes gets changed by them simply because,
Most businesses fall into a trap of accepting the status quo. They setup processes and procedures at the start and they bolt on ad hoc processes along the way, instead of talking a holistic view of the organisation’s needs. To make things worse, when new people join an organisation, often processes are changed to suit their personal preferences.
Optimize your overall productivity and effectiveness
Reduce costs and cycle times by eliminating unproductive processes
Improve quality by reducing friction between processes
/// Success Stories
VE Furniture needed to provide a great online experience for its customers across Australia. Due to the complexity of their user needs and unique design requirements, customer quotations were done using spreadsheets, creating several management challenges.
For many years, companies thought having a website and social media presence is what digital transformation of a business means. But true digital transformation is when you achieve process excellence and workflow automation with the use of digital technology.
COVID 19 has changed our life to an extent where the future is uncertain and most of us are still trying to adapt to the new normal. Businesses are pushed to take drastic measures to find out the new way of doing business.
In 1990 Michael Hammer published an article on Howard Business Review called " Re-engineering Work: Don't Automate, Obliterate”. In it he highlighted that most of the work done does not add any value to customers. Such work should be removed rather than trying to accelerate them.